Set up your international business in the Bourgogne-Franche-Comté region, in the heart of France

Cultivating Growth and Innovation: Bourgogne-Franche-Comté's Digital and Information Communication Technology Sectors

Bourgogne-Franche-Comté takes a prominent role in the digital and information and communication technology (ICT) fields. With over 900 dedicated digital technology establishments and more than 130 comprehensive training programs, the region is continually evolving to meet the expanding needs of these sectors. Notably, the region boasts over 110 establishments specializing in customer relations, including both internal and outsourced call centers. These centers are making substantial investments and hiring, underscoring the sector's vitality and commitment to innovation.

The growth in these sectors is evident, with 9,400 employees directly involved in the digital sector and 7,800 employees in customer relations. Over just two years, Bourgogne-Franche-Comté has witnessed a remarkable 14% increase in its digital workforce, earning it the "FrenchTech Community" label in 2019. This distinction acknowledges the region's dynamic and well-structured ecosystem.

What makes this region exceptional is its diversity, characterized by esteemed universities, prestigious schools, cutting-edge research laboratories, and innovative companies. All these elements collectively contribute to creating an appealing and vibrant digital ecosystem. Additionally, the region provides top-notch infrastructure, including high-speed broadband, incubators, business hotels, and data centers, catering to the unique needs of digital sector businesses.

Bourgogne-Franche-Comté's Network of Partners for Digital and Tertiary Sectors

Bourgogne-Franche-Comté has effectively forged a robust and diverse network of partners to support the digital and tertiary sectors. Through these collaborations, companies and professionals thrive in an ecosystem that fosters innovation, competitiveness, and excellence in their respective fields. This active partnership further solidifies Bourgogne-Franche-Comté's standing as a major player in the ever-evolving realms of digital technologies and customer relations. Among these partners are:

• BFC Numérique: Serving as the digital hub of Bourgogne-Franche-Comté since 2017, it brings together and supports over 200 key players in the region, providing unique expertise to stimulate digital economic growth.
• French Tech: This group represents the innovation movement in Bourgogne-Franche-Comté, uniting entrepreneurs, startups, technology actors, support structures, investors, public organizations, large companies, research centers, and more. Their mission is to transform Bourgogne-Franche-Comté into an attractive territory for launching startups, conquering international markets, and building a meaningful future.
• L'Usinerie Partners: Meeting the needs of local economic actors, this organization informs, guides, networks, and trains industrial companies in adopting Industry 4.0 digital technologies, aiming to enhance competitiveness and the region's attractiveness.
• Numerica: Focused on advancing digital usage within companies and communities in the region, it promotes the adoption of digital technologies to stay at the forefront of innovation and enhance digital process efficiency.
• Regional Customer Relations Club: Facilitating meetings, networking, and sharing experiences between external service providers and internal customer relations teams, they exchange insights on cross-cutting topics, including recruitment, training, and the evolution of customer relations professions, playing a vital role in the development of excellence in this field.
• National Institute of Customer Relations: Anticipating the evolution of professions and skills related to customer relations, their goal is to optimize this relationship, rethink human resources, and address Corporate Social Responsibility (CSR) issues, including employer branding, to improve the quality of interactions between companies and their customers.

Bourgogne-Franche-Comté's Dynamic Ecosystem in Digital and Customer Relations Sectors

Bourgogne-Franche-Comté distinguishes itself with a vibrant ecosystem in the digital and customer relations sectors, featuring numerous innovative companies. Here is an overview of some of the leading digital companies and customer relations leaders contributing to making the region a hub of innovation and excellence:

Leading Digital Companies: Abeye, Access Code School, Archimen, Aldaria, Atol Conseils et Développements, Atsuké, Aucotec, Aurea Technology, B4 Road, Cy.EM, DAVI, Da Viking Code, Digit prime, Elabor, EtOH, Fingertips, Four Data, Foxar, Gamméo, Genario, GEOIDE, Kwikwink, Logomotion, Morphée+, Online Formapro, Odalid, On Situ, Overview Immersive Technology, PageUp, Réseau Concept, Shine Research, Sweepin, Ubitransports, Virtuel City, Webdrone, WebForce3, Weezevent, Wittym, Yumain, and many more.

Customer Relations Leaders: Armatis, Banque Populaire BFC, Berner, Caisse d'Épargne, Comdata Group, CRC, Davi, EDF, Groupama, Leboncoin.fr, Leroy Merlin, Nutrisens, Qualicontact, SUEZ, Téléperformance, Teletech, Webhelp, among others.

Through the collaborative efforts of digital companies and customer relations leaders, Bourgogne-Franche-Comté benefits from a dynamic and prosperous ecosystem. This collective effort positions the region as a hub of innovation and economic growth, offering unparalleled professional and development opportunities.